11/30/2022 0 Comments Down by marian hill 04-02-2016![]() ![]() Can you perhaps find out why and give them a push ? I keep checking with Post Office for order and it is not being shippedīy them. The appearance of this hydraulic assembly provides confidence that this product is a "RE-MANUFACTURED" unit. The appearance of a product, or service indicates the quality that I would expect. Took much less time, and it works smoothly. I made another pin to match the dimensions of the old pin. It was bent, twisted and the blades were bent. I don't know how anyone could have done so much damage to that pin. I didn't fool with the 'quadrant lock until I was satisfied that all was well with the hydraulics. It has been my practice for more than 60 years, to do 'no harm' when I disassemble something. I went to my circlip stores, and found a heavy circlip, and proper circlip pliers, and was done in minutes. For that they get an 'atta boy'. Installing the assembly was quite simple. Fed Ex posted a delivery date of the 30th, I was pleasantly surprised. Not believing him, I found out it was a heavy package for me. My wife looked out and said, "It's FedEx." The driver said he had a heavy package. Jack Repaired: Norco 71020, Floor Jack 2-1/4 Tonįriday evening, the 27th, late, the entry alarm went sounded. Between the exploded view diagrams and the wealth of Frequently Asked Questions answers you provided way more value than that of the parts you sent. The fact that you shipped my kit 2-day FedEx is just icing on the cake.Īgain, many thanks for such exceptional service and clear dedication to your customers’ success. You are an exceptional business, that clearly cares about your customers. I just wanted to write and thank you for all the help and the quality parts that made fixing my jack possible. The kit I received contained everything I needed to rebuild the hydraulic system and the wealth of information available on your site solved a few of the tricky spots for me. So, I Googled the model number and your store came up. When it suddenly bled by the other day and refused to stay raised, I knew I’d finally have to rebuild it. I’m an old retired professional mechanic that still maintains my vehicles at home with, among other things, my nearly 40 year-old Norco floor jack. Why I kept this I am not sure.you had NO idea what you were talking about!! I went to a hydraulic service around Syracuse.he looked at my T5500 and said that I only needed a gasket on my air motor.you people refused to send it to him!! SOooo he made TWO of them, top and bottom, said that it was SOooo simple to do.he did not even want to charge for it.(I gave much $$$ for HIS actions) continuing.back when my first one died, I had to buy a SECOND $85 air also died.same problem.YUP!!!.he also fixed that one!!!! I SHOULD NEVER HAVE HAD TO $$$ IT!!! I had to $$$ for your LACK OF KNOWLEDGE!!!! Story: now goes to Facebook and Amazon.You had not a clue how to solve the problem □☹!!!! Then nothing untill yesterday 06-22-2021. This ended up being 26 emails over the course of 3 days. We then emailed him all types of help documention, all of which he refused to do. ![]() We then asked him about when he purchased it and his answer was about 4 years ago. Ok, we should be able to get the manufacture to warranty it. He then told us he purchased it from another company and wanted us to warranty it. We then requested a receipt as we could not find him in our records. This customer requested that we send him a new power unit and air motor. This customer has never placed an order with us.) ![]()
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